Frequently Asked Questions (FAQ)
- How do I set the proper folder permissions (CHMOD)?
- Why do I have to check the Remember Me box to log in?
- Why am I getting weird characters when pasting from Word?
- Why can't I upload large photos?
How do I set the proper folder permissions (CHMOD)?
The chmod command is a command that changes who is allowed to read, write, or view a file or folder. In order for FCMS to be installed the installer will need permission to write a few files to your web host.
All folders specified in the installation manual will need to set to 777 (see table below).
| Mode | User | Group | Other |
| Read | |||
| Write | |||
| Execute | |||
| Permission | 7 | 7 | 7 |
Why do I have to check the Remember Me box to log in?
You should never have to check the Remember Me box to log into the site. If this is the only way you can log into your site then your PHP Sessions are not working properly. The most common problem is that your session.save_path is incorrectly configured.
Why am I getting weird characters when pasting from Word?
Microsoft Word has a feature called "Smart Quotes" where Word converts single and double quotes into special curly quotes which look nicer and are easier to read. When you try to enter a "Smart Quote" into the message board, family news or comment field, it gets converted to some strange character. To prevent this from happening, you should turn off the "Smart Quotes" feature in Word. You can find out how to turn "Smart Quotes" on and off at the Microsoft Office website.
Why can't I upload large photos?
Let me first start by saying that Family Connections does not put any limit on how large of a file you can upload. In theory, Family Connections can handle uploading photos of any file size or resolution. If you are experiencing an error like the one below, it is because of a memory limit on your web host and not because of a bug in FCMS.
Fatal error: Allowed memory size of XXXXXXX bytes exhausted (tried to allocate XXXXX bytes) in /home/public_html/inc/gallery_class.php on line XXX
When uploading photos using FCMS, the size of the photo isn't important, it's the resolution or number of pixels of that photo. For example: a 7-megapixel camera typically creates photos with a dimension of 3000 x 2400 pixels. That same photo will take around 34MB of memory to resize.
To fix this problem, try on of the solutions below.
- Increase the memory limit in your php.ini file. You must have administrative rights to change this file.
- Lower the settings on your digital camera.
- Download a program that will resize your photos for you, and then upload them to the site.